Feature Recap For Q3 Of 2025
It’s been a busy but meaningful start to fall here at Time To Pet! Our Customer Experience Team moved to a new help software and introduced everyone to Rocky, our new Support Hound; our Development Team has been hard at work on some thrilling features and updates that are slated for public release in the last quarter of the year; and senior members of our team had the great privilege of meeting and chatting with some of you at the 2025 Pet Sitters International Conference in San Antonio and the DogCo Business Summit in Winston-Salem. Thank you so much to everyone who had the chance to drop by our booth to say hello, share their feedback, and swap pet sitting stories – being able to connect with you all in person is a huge treat for our team! If we missed out on the opportunity to see you this time around, keep an eye out for updates at timetopet.com and our monthly newsletters to see which events our team will be at next!
General Updates:
A New Support Experience In Time To Pet
Here at Time To Pet, our Customer Experience team is committed to providing you with the best support possible. As former pet care professionals ourselves, we understand the value of your time and how scarce it can be, which is why we have made a few adjustments to the way you connect with our team when we transitioned to our new help software. But not to worry! You’ll still get the same thoughtful support used to from people who know Time Time To Pet and the pet care industry inside and out, with an additional tool in your arsenal – Rocky, our faithful Support Husky!
When you’re logged into your Time To Pet account and have a question or would like to contact our team, look for the Help Beacon icon in the bottom-right corner of your screen. That’s Rocky, the latest addition to the Time To Pet team! He’s our new virtual AI Assistant and is here to help you get the answers you need. He’s available any time of the day, has been trained by our Customer Experience team, and is powered by support content written for pet care professionals just like you. Inspired by the loyal and hearty husky that’s kept our co-founder company since Time To Pet’s early days, our new virtual sidekick is here to keep watch, even outside of our regular support hours, to ensure that you and your company’s needs are being taken care of 24/7.
What makes Rocky extra special, you might be wondering? Rocky takes everything you loved about our AI Answers tool and elevates it, making support faster, friendlier, and smarter. He’ll greet you first thing when you click on the Help Beacon in the lower right-hand corner of your account, and from there, he can help you in one of the following ways:
- Answer common question
- Point you to help docs and setup guides
- Share best practices
- Route your message to one of our Support Team members if needed
- Request a date import from our team
- Provide 24/7 support, including nights and weekends
When reaching out to our team, we recommend starting with Rocky for the fastest help available. If he can’t find what you need, one of our team members will be happy to take over. You can also always reach out to us by email at support@timetopet.com. For more information on how Rocky can help you, please see our help documentation here: A New Support Experience In Time To Pet.
Laying The Foundation For A Successful Pet Sitting Business Webinar
Toward the end of June, we had the privilege of having Doug The Dog Guy host an incredible webinar on Laying The Foundation For A Successful Pet Sitting Business. We had over 200 pet professionals in attendance and were treated to some wonderful insights and lifesaving advice from Doug on what it takes to launch and build a successful pet care business! Didn’t have a chance to attend? Not a problem! You can catch the recording in your own time by completing the form on our blog post about the event here to gain access. Keep your eyes peeled for more exciting webinars to come and thank you to Doug again for sharing such indispensable wisdom with us!
Downloadable Cancelled Visits Report
A smaller update for both our In-Home and Facility customers is the ability to download the Cancelled Visits report! This report can be found in the Reporting > Schedule section of your Admin Dashboard.
This report is designed to provide you with greater insight into cancellations made by your clients. For the date range that you select, this report will provide the following information:
- Total Events – The total number of Scheduled, Cancelled, and Completed events
- Cancelled Events – The total number of Cancelled events
- Cancel Percentage – The percentage of total events that have been cancelled. For example, if there are a total of ten events and one of them has been cancelled, the cancel percentage listed will be 10%.
- Lost Revenue – The amount of revenue that has been lost due to cancellations. This is a sum of what the revenue was at full price minus the revenue billed for the cancellation. For example, if a visit is $25 at full price and your charged you client $10 for the cancellation, $15 would be calculated as the lost revenue amount.
What this report does not provide information on is as follows:
- Lost Revenue for events cancelled that are part of a Package
- Lost Revenue from Template events that were cancelled before the Template was approved or events that were part of a rejected Template
- Lost Revenue based on extra fees that were manually changed on an event (such as the Extra Pets fee, After Hours fee, and Weekend fees). Lost revenue from these fees is calculated based on the default rate for each service and any custom client rates for that service.
For more information on cancellations and setting up cancellation rules in Time To Pet, please see our help documentation here: Automatic Cancellation Fees, Cancelling Events In Time To Pet, & Client Change/Cancellation Request Type & Limits.
Time To Pet In Home Updates
Client Time Display Made Available For Printable Schedules
Another small update we released this quarter was adding the Client Time Display field to the Printable Schedules report, which can be found in the Reporting > Schedule section of your Admin Dashboard.
By default, the exact time an event is scheduled for will be shown to the client in their Client Portal and App. However, you can hide the exact time from clients and show them an arrival window or time of day instead, giving you more flexibility and control over your schedule. This is what we refer to as the Client Time Display field.
Many of our customers use this field to display walk windows and time frames a visit is expected to take place in to effectively manage both client and staff member expectations. To make things clearer to your team members when you provide them with the schedule you have created using the Printable Schedules report, we have added this field as an option you can include in the information to be displayed for your staff when they review their assigned visits.
For more information on hiding exact times for clients and how it can be utilized for your company if you use walk windows for your company, please see our help documentation here: Best Practices For Client Time Display, Client Time Displays And Invoice Descriptions, & Schedule Blocks – Hiding Exact Times From Clients.
Time To Pet Facility Updates
Automatic Service Reminders
We’re very excited to share that Automatic Service Reminders have been added to our Facility platform!
With our Automatic Service Reminders feature, you can enable automated reminders on a service-by-service basis right from your company’s Services List and customize the messages clients receive to ensure they’re tailored to your business and the specific services you offer. For example, if you would like clients to review the holiday boarding reservation they booked months in advance to ensure they still need it and that they have updated all of their pet’s information, you can enable this feature for your boarding services while disabling it for the daycare clients you see on a regular schedule.
You can also adjust the number of days before services begin that you would like these messages to be sent to your clients, and they will receive notifications for the visits the same way that they would for any other messages or updates sent through their Conversation Feeds!
Deposits
We’re excited to announce that our highly anticipated Deposits feature has been released to our Facility platform (but fear not, In-Home customers, they will be coming to you soon too)!
Deposits in Time To Pet are a powerful way to secure booking streamline your business. By collecting a portion of the service cost upfront, you reduce no-shows, improve cash flow, and set clear expectations with clients from the start. Deposits can be applied as a fixed amount or percentage for any service, and they’re collected automatically throuhg the Client Portal when clients submit their requests and you approve them onto the calendar, making it easier than ever to run a professional, reliable, and client-friendly pet care business.
To get familiar with this feature and set up deposits for your own services, check out our help documentation here: Deposits In Time To Pet Facility.
Feeding And Medication Logs
As part of our efforts to improve our Facility platform, we’re thrilled to announce a highly requested (and much needed) feature – Feeding And Medication Logs! We know that running a boarding or daycare facility means meticulous record-keeping is a must, and that many states require that detailed logs be maintained of all feedings and medications given to the pets in your care. Up until now, you may have had to rely on separate systems to track this information, but with these new features, we’re happy to share that you can now manage these records directly in your Time To Pet account.
With our new Feeding & Medication Logs, your team can stay on top of their day-to-day duties by allowing them to:
- Log what type of food or medication was given to a pet
- Record the exact amount of dosage they gave
- Track the date, time, and staff member who completed the task
- Add notes for special instructions or anything they observe while a pet is under their care
- Monitor the status of each feeding and medication time by seeing if it has a status of Scheduled, Completed, Overdue, Missed, Unavailable, or Other
Feeding and Medication Logs can be configured on each pet’s profile, and when events are scheduled or approved for the pets, Time To Pet will generate that pet’s daily logs based on the feeding and medication schedules that have been entered on their profiles. An overview of the schedules for all pets under your care for a given day can be found in the Scheduler > Feeding & Medication section of your Dashboard. From here, team members can mark items as Completed, Missed, or leave any pertinent notes. You can also export the logs for a given day using the "Export Logs" button at the bottom of the page.
Mobile App Updates
Additional Admin App Actions
Last, but certainly not least, we want to talk about some of the great updates made to our Mobile App this quarter that will allow Admins to do more work on the go instead of waiting until they’re sitting at home in front of the computer. In addition to the Quick Actions we added earlier this year that allow Admin to schedule and charge clients straight from the Mobile App, it now supports options for adding new clients, editing client or pet profile details, and adding new pet profiles. With the correct permissions, Office Managers and Staff can also edit client and pet details for whom they have access to. For more information on managing clients using the Mobile Web Dashboard and the Mobile App, check out our guide on Best Practices For Using Time To Pet In The Field!
The Client List also has a fresh new look in the Mobile App! Now, in addition to adding new clients using the plus sign in the upper right-hand corner of the list, you can glean more information about a client and their pets at a single glance and filter your clients based on their status in the system or which flags you have assigned them.
