Feature Recap for Q2 of 2025!
It’s hard to believe that half of the year has gone by already! Our Development Teams have been hard at work to deliver great new features and modernized infrastructure to both our In-home and Facility products, and we have some exciting updates to share with you today. To kick things off, though, we’re excited to share that we officially crossed the $2 billion mark back in April of total revenue generated by our customers across both our In-Home and Facility platforms. This is an incredible feat, especially when we consider the fact that we just reached $1 billion in total revenue generated back in late 2022, which took us 8.5 years to reach! This is only possible because of the wide array of amazing pet care businesses we work with – please know that we see, appreciate, and admire the outstanding work you all put in day after day. We feel very lucky to be a part of your hard-earned success and want to thank you for the trust you have placed in us.
General Updates:
Time To Pet Feature Roadmap
Here at Time To Pet, our customers are our number one priority, and to ensure that we are honoring the trust you’ve given our platform by implementing features that will greatly benefit you, we treat each feature request with the utmost seriousness. Every time you submit feedback to our team, we take note of it and pass it along to our Development Team for consideration. With thousands of feature requests logged in our system, we can guarantee that we're tracking a ton of fantastic ideas! Up until this point, however, we haven't been able to give you a glimpse of what our team is hard at work on behind the scenes and let you know what fun features are on the horizon.
We're so happy to share that those days are behind us! We have released a public roadmap that all customers can access that will highlight the top requests our team is currently evaluating, with priority being given to requests based on customer demand and impact. We're actively seeking your feedback on these features to help guide our development process and ensure we're building what matters most you.
If you have a new idea or a feature you'd love to see, just click the "Submit Idea" button in the top right corner of the page to share with it directly with our team. Every submission is reviewed and will help shape the future of Time To Pet!
Time To Pet Referral Program Updates
To kick summer off, we announced some exciting changes to our Referral Program. When you refer another pet care business to our software, you'll now earn yourself a $200 credit toward your subscription** — which is twice as much as the old referral program! As a bonus, the company you referred will also receive 50% off their first three months of using our software.
If you know someone who's ready to make the plunge into the world of pet care and needs software to help them manage and grow their business, consider sending them your referral link (accessible from the Billing section of your account) to get them started with a 14-day free trial. We automatically track the referral source a new company uses and add the credit to your account as soon as they make their first payment.
You can learn more about our Referral Program here! There are no limits to how many referrals you can make, and if you're wondering how you stack up against your fellow pet care businesses, consider checking out the referral leaderboard within Time To Pet to see where you land!
Reordering Client Agreements:
Up next, we have a small but mighty update for both our In-Home and Facility customers! Previously, Client Agreements have been signed by clients in the order in which the documents were uploaded to your Admin Dashboard, but we are happy to announce that that is no longer the case.
Just as you are able to drag and drop services within the different groupings of your Services List to change the order in which they appear to your clients, you can now drag and drop your agreements to determine the order they’ll signed in when your clients are completing your company’s onboarding process. To do so, navigate to the Settings > Client Settings > Agreements section of your account and use the four-sided arrows where your uploaded agreements are listed to change their order.
Assign Client And Staff Flags In Bulk:
Another quality-of-life update we released for both our In-Home and Facility products is the ability to assign Client and Staff Flags in bulk from the Settings > Company Settings > Flags section of your account.
To assign a flag to multiple clients or staff members, you can either choose to create a new flag and assign them from the “Clients/Staff/Users” dropdown menu at the bottom of the flag creation screen, or you can locate an existing flag within the Client Or Staff/Users section of the page and click the “Edit” button to bring up the “Modify Flag” window. From here, you can use the dropdown menu found beneath the color picker to check off the clients or staff members you would like to designate with the specified flag.
Mobile App Updates:
Mobile App Modernization:
One of the most exciting updates our team has released so far this year has been the new version of the Time To Pet Mobile App we rolled out this quarter! Complete with an upgraded icon that now matches the rest of the App’s interior, our Mobile Development team has been hard at work for the last several months to modernize the Mobile App. While these updates are largely infrastructural and the App should still look and feel the same as before, they will allow us to deliver updates to the App more frequently and with increased efficiency.
This has been a big project for our Mobile Development team, but we also wanted to give a huge thank you to everyone who received an early version of the App and assisted our team with identifying some remaining issues to ensure we were able successfully roll out the update and ensure a smooth transition to the new version for everyone. Our Mobile Development team is looking forward to taking advantage of the new tools available to us and releasing some of the fantastic features we have in the pipeline!
Voice Notes:
Is there anything harder than holding a leash, carrying a poopy bag, and trying to type out a message to a pet parent? In this industry, multitasking is a necessity and anything that can help free up your hands is a must-have. That’s why we were thrilled to release the ability to record and send voice notes to pet parents that can be played straight from their conversation feeds earlier this month!
To record a voice note for your clients, you will need to navigate to the “Send Message” screen in your Time To Pet Mobile App, and then tap the “Voice” button from where it can be found under the “Attachments” section. From here, the Voice Note Recorder should appear at the bottom of the screen, where you’ll have the ability to either cancel or begin recording your note.
Voice notes to your clients can be up to two minutes in length, which can be easily tracked by the time indicated on-screen by the Voice Note Recorder. While making a voice note, you can tap the red button at the bottom of the screen to pause the recording process at any time. Once a recording has been paused, a new row of options will appear at the bottom of the screen that will allow you to take one of the following actions: Cancel, Restart, Play, and Confirm. These are extremely helpful if you need to start your voice note over from the beginning or would like to hear what you’ve recorded thus far.
Once you have finished recording your voice note, it will be added to the current message being drafted for your client under the “Attachments” section. The file size of the recording can be viewed here, and should you need to remove the voice note and add a new one, you can do so by clicking the “X” to the right of the recording. When you complete the message for your client and tap “Send Message”, it will automatically appear in the client’s conversation feed and can be played back there on any device. For more information on this feature, see our help documentation here: Sending Voice Notes To Your Clients Through The Staff Mobile App.
Time To Pet Facility Updates
Downloadable Revenue By Package Report
A smaller update we have for our Facility customers is the ability to now download the Revenue By Package report! This report can be found in the Reporting > Financial > Revenue section of your Admin Dashboard.
This report provides an overview of how much revenue all Packages have generated within the selected date range. It differs from the “Packages Over Time” report in that it displays information regarding all package types, while the “Packages Over Time” report is limited to showing information for up to three packages at a time. It also only displays the total sum of all revenue earned in the selected date range, while the “Packages Over Time” report will show a breakdown by day or month for the chosen package types.
An important thing to note about our revenue reports is that taxes and tips are not included in the total, and they use an invoice’s line items as the underlying data source with the invoice’s prorated discount applied. The date on the individual line items is considered and not the date or due date of the invoice itself. Since events redeemed to a Package do not have their own line item on the invoice the Package is a part of, the date used here will be the date of the Package’s line item itself.
For more information on Packages and the financial reports available in Time To Pet, please see our help documentation here: Facility - Packages & Understanding The Different Financial Reports in Facility.
